Политика доставки
SHIPPING POLICY
Last updated: 15 August 2026
Goth Alpaca is operated by Wayward Gifts and Crafts Ltd., Cyprus.
We want delivery expectations to be clear before you place an order.
WHERE WE SHIP
Goth Alpaca currently ships to selected international destinations.
The destinations available for a particular order are determined by the shipping options available at checkout.
If your country or region cannot be selected or no shipping method is offered at checkout, we are currently unable to ship that order to your location.
Availability may change as our shipping network develops.
ORDER PROCESSING
Orders are typically processed within 2 to 5 business days before shipment.
Business days exclude weekends and public holidays.
Processing may occasionally take longer during public holidays, unusually busy periods or circumstances outside our reasonable control.
Once an order has been dispatched, tracking information will be sent where tracking is available.
ESTIMATED DELIVERY TIMES
Estimated delivery times after processing are generally:
Cyprus:
5 to 12 business days
Europe:
7 to 15 business days
United Kingdom:
7 to 15 business days
United States and Canada:
8 to 18 business days
Australia and New Zealand:
10 to 20 business days
Other supported destinations:
10 to 25 business days
These are estimates rather than guaranteed delivery dates.
The actual delivery time can depend on destination, carrier, customs processing, local delivery conditions and the product ordered.
SHIPPING RATES
Available shipping methods and applicable shipping charges are displayed at checkout before you complete payment.
You will not be charged a delivery fee that was not disclosed before you place the order.
MULTIPLE SHIPMENTS
Our products may be dispatched from different fulfilment locations.
As a result, products purchased in the same order may sometimes arrive in separate parcels and on different dates.
You will not be charged an additional shipping fee solely because we divide an order into multiple shipments unless a separate charge was clearly disclosed and agreed before purchase.
Where available, tracking information will be provided for each parcel.
ORDER TRACKING
When tracking is available, you will receive tracking details after dispatch.
Tracking systems can sometimes take up to 72 hours after dispatch to display their first update.
If your tracking has not updated for an unusually long period, contact us at hello@gothalpaca.com with your order number.
CUSTOMS, IMPORT DUTIES AND TAXES
Depending on the destination and how an order is fulfilled, international shipments may be subject to customs procedures, import duties, taxes or other charges imposed by the destination country.
Where duties, taxes or similar charges are collected by us at checkout, they will be shown as part of the transaction.
Where they are not collected at checkout and local law allows them to be charged on import, the recipient may be required to pay them to the relevant authority or carrier.
Nothing in this policy transfers to the customer any tax, duty or charge that Goth Alpaca is legally required to collect or pay.
INCORRECT OR INCOMPLETE ADDRESSES
Please check your shipping address carefully before placing your order.
If you notice an error, contact hello@gothalpaca.com as quickly as possible.
We will try to correct the address before dispatch where reasonably possible, but we cannot guarantee that an address can be changed after an order has entered fulfilment.
If a parcel is returned because the customer supplied an incorrect or incomplete delivery address, reasonable additional shipping costs may apply before the order is sent again.
DELIVERY DELAYS
Occasional delays can occur due to customs processing, carrier disruption, severe weather, public holidays, transport disruption, unusually high shipping volumes or other events outside our reasonable control.
If we become aware of a significant problem affecting your order, we will make reasonable efforts to assist you.
LOST PARCELS
When delivery is made using a carrier offered or arranged by Goth Alpaca, responsibility for the goods remains with us until the goods are delivered to you or to a person you have nominated to receive them.
If a parcel appears to have been lost before delivery, please contact hello@gothalpaca.com.
We will investigate the shipment and, where appropriate, arrange a replacement or refund in accordance with applicable law.
If you independently arrange a carrier that was not offered by us, different legal rules regarding responsibility for the shipment may apply.
DAMAGED PARCELS
If your parcel or product arrives damaged, contact us as soon as reasonably possible.
Please include:
• your order number;
• a description of the damage;
• photographs of the item where possible; and
• photographs of the packaging where useful.
We will assess the problem and provide an appropriate remedy in accordance with our Refund & Return Policy and applicable consumer law.
CONTACT
For questions about shipping or delivery:
Wayward Gifts and Crafts Ltd.
Trading as Goth Alpaca
Agapinoros 11
Geroskipou 8201
Paphos
Cyprus
Email: hello@gothalpaca.com
Telephone: +357 96 23 8488
Company Registration Number: HE475915
VAT Number: CY60184828B