Goth Alpaca FAQ

Answers to the practical questions that matter before you order. If you need anything else, email hello@gothalpaca.com. We normally reply within one business day.

Who is Goth Alpaca?

Goth Alpaca is the trading name of Wayward Gifts and Crafts Ltd., a company registered in Cyprus (Company Registration Number HE475915, VAT Number CY60184828B).

Where do you currently ship?

Checkout currently has active shipping rates for 29 destinations: Cyprus, Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, Canada, United States, Hong Kong, Israel, Japan, Malaysia, Singapore, South Korea, United Arab Emirates, Australia and New Zealand.

If your country is not available during checkout, we do not currently have an active shipping rate for it.

How long will my order take?

Orders are typically processed within 2–5 business days before shipment. Estimated delivery after processing is generally:

• Cyprus: 5–12 business days
• Supported European destinations: 7–15 business days
• United States and Canada: 8–18 business days
• Australia and New Zealand: 10–20 business days
• Supported Asia and Middle East destinations: 10–25 business days

These are estimates rather than guaranteed arrival dates. Carrier delays, customs processing, public holidays and local conditions can affect transit time.

Will my order have tracking?

When tracking is available, it is sent in your shipping confirmation. It can take up to 72 hours after dispatch for the carrier page to begin showing movement.

Can one order arrive in more than one parcel?

Yes. Items in the same order can be dispatched from different fulfillment locations, so they may arrive separately. Tracking information is provided for each shipment as it becomes available.

What is your return period?

Goth Alpaca offers a 30-day voluntary return period. To request a return, email hello@gothalpaca.com with your order number before sending anything back.

Mandatory consumer rights still apply separately. Where EU online-purchase withdrawal rules apply, consumers generally have a 14-day statutory withdrawal period after receiving goods, subject to the legal exceptions.

Who pays return shipping?

For ordinary change-of-mind returns, return shipping is generally the customer's responsibility unless we agree otherwise. If an item is faulty, damaged or not what you ordered, contact us first so we can review the issue and arrange the appropriate solution.

What if my item arrives damaged or incorrect?

Email hello@gothalpaca.com as soon as reasonably possible with your order number and, where useful, photographs of the item and packaging. We will review the issue and help with the appropriate remedy.

What payment options are available?

Available payment methods are shown securely during checkout. Goth Alpaca currently supports Shop Pay, Apple Pay and Google Pay where those options are available for your device and region.

Are taxes included?

The store is configured with taxes included in displayed prices. Shipping charges are calculated at checkout. Depending on the destination and fulfillment route, customs duties or import charges may apply.

How can I contact you?

Wayward Gifts and Crafts Ltd.
Trading as Goth Alpaca
Agapinoros 11, Geroskipou 8201, Paphos, Cyprus

Email: hello@gothalpaca.com
Telephone: +357 96 23 8488