Versand
Shipping Policy
Last updated: 10th of July 2026
We believe great style should arrive with clear expectations.
At Goth Alpaca, every collection is carefully curated to bring together distinctive alternative fashion from trusted fulfillment partners around the world. This allows us to offer unique pieces while maintaining the quality and variety our customers expect.
This Shipping Policy explains how we process, ship and deliver your order, so you'll always know what to expect.
Order Processing
Orders are typically processed within 2-5 business days before shipment.
Processing times may occasionally be longer during new collection launches, public holidays or periods of unusually high demand.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Estimated Delivery Times
Delivery times vary depending on your destination and the products you have ordered.
Estimated delivery times after processing are:
| Destination | Estimated Delivery |
|---|---|
| Cyprus | 5-12 business days |
| Europe | 7-15 business days |
| United Kingdom | 7-15 business days |
| United States | 8-18 business days |
| Canada | 8-18 business days |
| Australia & New Zealand | 10-20 business days |
| Rest of the World | 10-25 business days |
Please note that these are estimated delivery times and cannot be guaranteed.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information.
Please allow up to 72 hours for tracking updates to appear after you receive your shipping confirmation.
Multiple Shipments
To deliver your order as efficiently as possible, items purchased in the same order may be shipped separately.
If your order is dispatched in multiple parcels, you will receive tracking information for each shipment as it becomes available.
Customs, Duties & Taxes
International orders may be subject to customs duties, taxes or import fees charged by the destination country.
These charges are determined by your local customs authority and are the responsibility of the customer.
Goth Alpaca is not responsible for customs delays or any additional charges incurred after shipment.
Incorrect Shipping Information
Please ensure that your shipping address is accurate before completing your order.
If an incorrect or incomplete address is provided and the order has already been processed or dispatched, we may be unable to modify the shipping details.
Orders returned due to an incorrect address may require additional shipping charges before they can be resent.
Delivery Delays
While we strive to deliver every order within the estimated timeframes, occasional delays may occur due to circumstances outside our control, including:
- Customs inspections
- Carrier delays
- Severe weather conditions
- Public holidays
- High shipping volumes
- Local transportation disruptions
If your order experiences an unexpected delay, we'll always do our best to assist you.
Lost or Damaged Parcels
If your parcel appears to be lost in transit or arrives damaged, please contact us as soon as possible.
We'll work with the shipping carrier to investigate the issue and help find the most appropriate solution.
When contacting us, please include your order number and, if applicable, photographs of the damaged item and packaging.
Need Assistance?
If you have any questions about your order, shipping or delivery, our team is always happy to help.
Wayward Gifts and Crafts Ltd.
Trading as Goth Alpaca
Agapinoros 11
Geroskipou 8201
Paphos
Cyprus
Email: hello@gothalpaca.com
Telephone: +357 96 23 8488